Monday September 06, 2010

Shipping & Returns

No refunds will be honored for fraudulent purchases or inability to provide valid ID of an adult 21 and over at time of delivery

Shipping States - Where does Wine ship wine?

Where We Ship

We ship wine to select states in accordance with state laws.  Please use our “Ship to” state select drop down menu to determine if we ship wine to your state. 

Details

Many states prohibit out-of-state retailers from shipping wine to residents of their state. State laws on wine shipping are complex and under constant review, and we look forward to a day when all states open up to out-of-state retailers so we can offer you all our full assortment of products.

In the meantime, we've opened a network of Wine.com warehouses in a number of states, giving us a local presence in those states. This enables us to legally ship wine to our customers in those states while also reducing the shipping time to get you your wine. Unfortunately, in some states not even that will suffice, so keep those letters and emails flowing to your state legislators!

States with zip code restrictions on wine shipments

Local laws prevent us from shipping to certain zip codes in the states below. Information regarding zip codes that are not currently serviced by Wine will appear at the time that orders are placed.

Alaska
Florida
Idaho
New Hampshire

States with additional regulations

Connecticut & New York: State regulations prohibit wine and food from being shipped in the same package. Gifts & Baskets ordered that include both food and wine will be sent in two separate packages.

Texas:  Texas state law prohibits us from shipping wines containing more than 16% alcohol.

Shipping Rates - What do you charge for shipping?

For standard, non-scheduled delivery, Shipping and Handling rates will vary. All shipping cost are marked prior to purchase and are based on current UPS rates.

During extreme temperature (hot or cold):
Shipping and handling charges may be slightly higher for wine shipments to cover rapid delivery to minimize the chance of damage.  This additional cost would be reflected in the shopping cart at checkout.

Note: Select merchandise may require additional shipping charges which will be reflected at checkout.

Special Delivery Options - What are my delivery options?

Shipping options are important because an adult signature is required for the delivery of alcoholic beverages. To ensure prompt and successful deliveries, make sure to select the shipping option that best meets your needs:

Ground: Most cost effective and best when you are not in a hurry or if you are shipping to a work address where an adult is available to sign for the package.

3 Day Select:  Cost effective and best when you are not in a hurry or if you are shipping to a work address where an adult is available to sign for the package.

2nd Day Air: Cost effective and best when you are not in a hurry or if you are shipping to a work address where an adult is available to sign for the package.

Next Day Air Saver: Best when you or your gift recipient is home most evenings.  Please note this service does not allow you to choose a specific date or exact time, but will set the delivery for between 5pm-8pm, Tuesday through Saturday.

Next Day AirBest for gifting occasions or when you want to be sure you are there to sign for the package.  Please note this service does not allow you to set a specific delivery time, but will allow you to select a specific date for the first delivery attempt to occur. 

Next Day Air Early AMGenerally will arrive prior to 10am.  

For Evening, Saturday, Date-Specific or By Appointment delivery, additional charges may apply.  Not all shipping options are available in all locations and for all products. Options available for your order will appear in checkout.

Select Shipping Options in the Confirm Order step of the shopping cart: In the final stage of the checkout process (before you place your order), the Wine Shopping Cart showing the costs and estimated delivery times for each option based on your particular order. 


Bottle Limits - Why would the shopping cart limit the wine I can buy?

In most states, regulations limit the amount of wine that can be shipped to a single address in a given period of time.  The limits vary state to state, some with monthly limits and others with yearly limits.   Because of these regulations, if an order you are placing will exceed the bottle limit to your shipping address, our wine.com shopping cart will not allow you to place the order and will let you know you have exceeded your limit.

There may also be times when a wine, or one of our distributors, a winery or wholesaler has specified a limit on a specific wine because of limited availability. 
 
If you encounter a limit and would like further clarification, you may contact Wine Customer Care for help by emailing us at info@walkerwine.com

 

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